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We have established the following shipping policy to ensure you a convenient and transparent shopping experience:
Shipping Cost:
The standard shipping cost is 4.90€ for all orders. This amount will be charged to the customer at the time of purchase.
Free shipping:
We offer free shipping on orders over €69.90. If the total value of your order exceeds this amount, shipping will be free . There will be no additional costs for delivery.
Cash on Delivery Cost:
If you wish to pay on delivery, we offer a cash on delivery service for €5. This amount will be added to your order total as a cash on delivery surcharge.
Shipments in Italy and abroad are made via GLS Express Courier in 24/48 working hours. As required by the laws regulating trade, all shipments are accompanied by an official invoice declaring the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts.
Orders are shipped from 92fashionshop.com, Monday to Friday, 9:00-20:30. Orders placed over the weekend will be processed starting from the following Monday morning.
Orders for items that are already available are shipped the first working day after the order was placed, subject to confirmation of the availability of the goods. Your credit card will be charged on the day of the order.
In all cases 92fashionshop.com reserves the right to postpone the shipment in the event of events with causes of force majeure.
All Customers who place an order establish a commercial relationship with 92fashionshop.com and therefore undertake to accept delivery of their package. If for any reason the customer refuses delivery of the shipment or requests return to sender, any shipping costs, charged to 92fashionshop.com, will be deducted from any refund due to the Customer.
Once the shipment reaches its destination the insurance loses its validity.
We are committed to ensuring that your shipping experience is simple and transparent. If you have any further questions or concerns about the shipping policy, please do not hesitate to contact us. We will be happy to assist you and provide you with all the information you need.
*FOR SOME CITIES OR SMALLER ISLANDS THE SHIPPING COST MAY VARY, IN WHICH CASE YOU WILL BE CONTACTED BY ONE OF OUR OPERATORS.
Shipments to Europe are made via GLS Express Courier in 3 -5 working days. As required by the laws that regulate trade, all shipments are accompanied by an official invoice which declares the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts.
the cost of shipping is €8 for all European countries except for Italy where shipping is free
Orders are shipped from 92fashionshop.com, from Monday to Friday from 9:00 to 20:30. Orders placed during the weekend will be processed starting the following Monday morning.
Orders for items already available are on the first working day following the one in which the order was placed, subject to confirmation of the availability of the goods. The credit card will be charged on the day of the order.
In all cases 92fashionshop.com reserves the right to postpone the shipment if events with force majeure occur.
All customers who place an order establish a commercial relationship with 92fashionshop.com and therefore undertake to accept delivery of their package. If for any reason the customer refuses delivery of the shipment or requests it to be returned to the sender, any shipping costs charged to 92fashionshop.com will be deducted from any refund due to the customer.
Once the shipment reaches its destination, the insurance loses its validity.
If you need to return or exchange your order for any reason, No problem ! We are here to help!
We offer the possibility of Return or Exchange within 30 days of receiving the order.
You can return items and request a size change , a voucher or a direct refund on the payment method used when placing the order. In case of cash on delivery, you will need to provide an IBAN where the customer will receive the refund.
To ensure a simple and convenient return experience for you, we have established the following return policy :
Size or Standard Product Exchange (2-5 days):
We offer a size or item exchange service through our couriers who will come to collect the items to be replaced and subsequently, once the returned items have been received by us, the new items chosen will then be shipped at a cost of €8.
Size or Product Exchange with Fast Exchange Service (1-2 days):
We also offer a quick product or size exchange service through our courier. This service allows you to exchange the product in a short time, within 1 or 2 working days. However, a cost of €10 applies for this service. The customer can choose to use this service if they want a quick and convenient exchange.
Return with Refund:
We offer the possibility of return with refund. The customer has two options to make the return:
The customer can choose to return the item via our courier at a cost of €6 for collection. This amount will be deducted from the final refund.
Alternatively, the customer can decide to ship the item with a carrier of their choice at their own expense. In this case, the customer will be responsible for paying the shipping costs.
Please note : Cash on delivery costs are not refundable as this is an additional service chosen by the customer at the time of purchase. Therefore, in the event of a return, the collection costs and cash on delivery costs will be deducted from the final refund.
We are available to provide further detailed instructions on how to proceed with the return or exchange during the sales period. Do not hesitate to contact us for assistance and support.
1. RETURN TERMS & CONDITIONS
Please note the following exceptions to our return and exchange policy.
2. RETURN INSTRUCTIONS :
To request a return authorization, send a request to the email address sales@92fashionshop.com or on Whatsapp at 3341239417 specifying your name and surname or order number, the items you wish to return and the desired compensation: size change, color change, item change, voucher or refund.
MORE INFORMATION
92 FASHION SHOP reserves the right to refuse returns in the following cases:
- Items not returned in original condition;
- Items not returned with labels, tags attached and original packaging;
- Items not returned within 30 days of the delivery date;
- Items showing signs of use (e.g. stains, perfume, etc.);
- Return that is not compliant or does not comply with one or more conditions indicated in the POLICY.
To request return authorization, send a request to the email address sales@92fashionshop.com or via Whatsapp to 3341239417 specifying your name and surname or order number, the items you intend to return and the desired compensation: voucher or refund.
FURTHER INFORMATION
The return is free only for Italy. For other European and non-European countries
The return procedure will be charged to the customer.
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed. The refund will be made within 10 working days.
COUPON - Once the return has been processed, you will receive a credit equal to the total value of the returned items by issuing a Coupon. If the order amount is higher than the credit, it will be possible to integrate the difference with one of the accepted payment methods. The credit is non-refundable.
92 FASHION SHOP reserves the right to refuse the return in the following cases:
- Items not returned in their original condition;
- Items not returned with labels, tags attached and original packaging;
- Items not returned within 30 days of the delivery date;
- Items showing signs of use (eg stains, perfume, etc.);
- Returns that do not comply or that do not comply with one or more conditions indicated in the POLICY.
